Privacy Policy

Effective Date: January 2025

Entrezio LLC (“Entrezio,” “we,” “us,” or “our”) values your privacy. This Privacy Policy explains how we collect, use, store, and protect personal information when you visit our website, interact with our content, or use our services, including the AI Coordinator, AI Smart Website, and AI AEO Website.

By accessing or using our website and services, you agree to the practices described in this Privacy Policy.

1. Information We Collect

a. Information You Provide Directly

  • Name, email address, phone number
  • Business name and business contact details
  • Information submitted via forms, chat widgets, or demo requests
  • Scheduling, appointment, and onboarding information
  • Communications and inquiries sent to Entrezio

b. Information Collected Automatically

  • IP address, device type, and browser information
  • Pages visited, time spent, and referring URLs
  • Cookies and similar tracking technologies

c. Information Collected by the AI Coordinator

  • Call recordings and call transcripts
  • Call metadata (date, time, duration)
  • Responses provided during calls or chat interactions
  • Lead and inquiry details captured by the AI Coordinator

2. How We Use Information

Entrezio uses collected information to:

  • Operate, deliver, and improve our services
  • Configure, train, and optimize the AI Coordinator
  • Respond to inquiries and provide customer support
  • Schedule demos, onboarding, and strategy calls
  • Analyze performance and improve system functionality
  • Maintain security, compliance, and operational integrity

Entrezio does not sell personal information.

3. Call Recording & AI Interactions

Calls answered or handled by the AI Coordinator may be recorded and transcribed for service delivery, quality assurance, training, optimization, and client review.

By calling a phone number connected to the AI Coordinator, callers consent to recording and processing where legally permitted. Clients are responsible for ensuring proper disclosure and consent requirements are met in their jurisdiction.

4. SMS, Email & Communications

By providing your contact information, you may receive transactional or service-related communications such as appointment confirmations, onboarding messages, or support responses.

Message frequency varies. Standard messaging and data rates may apply. You may opt out of non-essential communications at any time using the instructions included in the message.

5. Cookies & Tracking Technologies

Entrezio uses cookies and similar technologies to improve user experience, analyze site usage, and track performance. You may disable cookies through your browser settings, though some features may not function properly.

6. Data Sharing & Third Parties

We may share personal information with trusted third-party providers only as necessary to operate our infrastructure, including telephony, messaging, hosting, analytics, and CRM systems.

These third parties are required to maintain confidentiality and appropriate data protection standards.

7. Data Retention

Entrezio retains personal information only for as long as necessary to provide services, fulfill legal or contractual obligations, resolve disputes, and enforce agreements.

8. Data Security

Entrezio uses reasonable technical and organizational safeguards to protect personal information. However, no system is completely secure, and we cannot guarantee absolute security.

9. Client Responsibility & Compliance

Clients are responsible for obtaining consent and complying with all applicable laws, including TCPA, A2P messaging rules, GDPR, CAN-SPAM, and HIPAA (if applicable).

Entrezio is not responsible for a client’s misuse of services or failure to comply with legal or regulatory requirements.

10. Your Rights & Choices

Depending on your location, you may have rights to request access, correction, or deletion of your personal information. Requests can be submitted via email.

11. Children’s Privacy

Entrezio services are not intended for individuals under the age of 18. We do not knowingly collect personal information from minors.

12. Changes to This Privacy Policy

Entrezio may update this Privacy Policy from time to time. Continued use of our services constitutes acceptance of the updated policy.

13. Contact Information

Questions about this Privacy Policy can be sent to:
[email protected]